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Terms & Conditions

No one likes to read the small print so we'll cut to the case; We'll never share or sell your data, that's a promise. With that said we're sure some of you would like to review our full terms & conditions (you strange creatures!), you may do so below - happy reading!

Terms & Conditions

Updated on: 26.20.2022

This document (together with all documents referred to herein) sets out the terms and conditions governing the use of this website - https://www.empath.com.ro/ (hereinafter "the Website'').

The purpose of the website is to present and promote the services of maintenance and maintenance of websites, provided by the company EMPATH LAB SRL and to contract, through the Website, with potential clients interested in these services.

Please read these Terms and Conditions, Cookie Policy and Privacy Policy before using the Website. By accessing and using the Website, you expressly acknowledge the binding nature of these documents and agree to abide by them.

1. DESCRIPTION OF THE ACTIVITY

EMPATHLAB SRL with registered office in Gh. Ionescu Sisesti street, no. 140A, Sector 1, Bucharest,Romania, identified by Unique Registration Code 32941590, registered at the Trade Register under no.: J40/3331/2014 is a company that helps businesses cultivate meaningful connections with their customers, and help transform the transactional exchange into a cultural change  

Our contact details are:

Address: Gh. Ionescu Sisesti street, no. 140A, Sector 1, Bucharest, Romania
E-mail: hello@empath.ro
Telephone: 0754072913

2. TERMS

a) Seller– EMPATH LAB SRL

b) Buyer- can be any natural person who is over 16 years or any legal person or legal entity who makes an Account on the Site and places an Order.

c) Customer- may be any natural person over 16 years of age or legal entity who has or obtains access to the CONTENT, by any means of communication made available by EMPATHLAB SRL (electronic, telephone, etc.) or under a user agreement existing between EMPATH LAB SRL and the latter and which requires the creation and use of an Account or is made possible through the shortcut function.

d) Account- the section of the Site consisting of an e-mail address and a password that allows the Buyer to submit Orders and that contains information about the Customer/Buyer and the Buyer's history on the Site (Orders, tax invoices, Goods warranties, etc.). The User is responsible for and will ensure that all information entered when creating the Account is correct, complete and up-to-date.

e) MyCart - section of the Account that allows the Buyer/User to add Goods they wish to purchase at the time of addition or at a later time;

f) Website- the online store hosted at the web address https://www.empath.com.ro/;

g) Order- an electronic document which is a form of communication between the Seller and the Buyer whereby the Buyer transmits to the Seller, via the Site, his intention to purchase goods;

h) Goods- any product listed on the Site, including the products mentioned in the Order, to be supplied by the Seller to the Buyer as a result of the Contract.

i) Campaign- the act of displaying for commercial purposes, a finite number of Goods and/or Services having a limited and predefined stock, for a limited period of time set by the Seller.

j) Contract- means the distance contract concluded between the Seller and the Buyer without the simultaneous physical presence of the Seller and the Buyer.

k) Commercial communications/ newsletter - means any type of message sent (e-mail, telephone, mobile push,web push, etc.) containing general and thematic information, information on products similar or complementary to those purchased from the website,information on promotional offers or prices, information on Products added to the Cart section or the Account section.

 

3. GENERAL CONDITIONS

3.1. By registering an order on the Site, the Buyer agrees to the form of communication (telephone or e-mail) by which the Seller conducts its business operations.

3.2. All products sold on our WEBSITE are original.

3.3. The images of the products presented on the website are for information purposes only. For more details on product features and additional information, please contact us.

3.4. The sales prices of the products are displayed on the website and are expressed in EURO and include VAT. The sales prices do not include courier charges. The sales prices of the products may be changed without prior notice to Users. For any order placed and confirmed, the Buyer shall always pay the prices existing on the site at the time of placing the order.

3.5. The placing of an orderby the Buyer and its acceptance by the Seller is equivalent to the conclusion of a contract, according to the legislation in force. The notification received by the user, by e-mail, immediately after placing the order, is for information purposes and does not constitute confirmation of the order.

3.6. The contract shall be deemed to be concluded between the Seller and the Buyer when the Buyer receives by e-mail from the Seller the notification of dispatch of the Order. The transfer of ownership of the ordered products shall take place when the Order reaches the Buyer and the Buyer has fulfilled his payment obligation.

3.7. The Seller may refuse to honor an order or may unilaterally cancel it if the Order has been placed by a person who has shown a hostile attitude likely to prejudice the Seller. In any of these cases, the User/Buyer may contact the Seller in order to be informed of the reasons that led to the application of the above-mentioned measures.

3.8. For justified reasons,the Seller reserves the right to change the quantity of the Goods in the Order.If it changes the quantity of Goods in the Order, it shall notify the Buyer at the e-mail address or telephone number made available to the Seller at the time of placing the Order and refund the amount paid.

3.9. All information on the website https://www.empath.com.ro/ is the intellectual property of EMPATH LAB SRL. All content published on the website (text, product descriptions, images, logos, colors, slogans, symbols,web graphics, videos, etc.) may be used only for the purpose of informing Users and Buyers of EMPATH LAB SRL.

3.10. Photographs displayed on the SITE, edited or processed by EMPATH LAB SRL may not be taken or used without its consent;

3.11. EMPATHLAB SRL is not responsible for any color differences that may occur when viewed on different electronic devices (desktop/tablet/mobile) of Users/Buyers.

3.12. Anyaction: project, event, campaign, contest, service, etc. carried out by the company through the Website will be announced, promoted and detailed at the time it is carried out, either by a Regulation or by brief and clear provisions inserted in the announcement of the action in question or later, at the appropriate time.

3.13. The Seller assumes the right to change, modify or update the content of the website https://www.empath.com.ro/and the Terms and Conditions of Use at any time without prior notice.

3.14. Itis strictly forbidden and punishable by law to copy, distribute, publish,transmit to other persons or incorporate the content into other materialoutside the website https://www.empath.com.ro/without the consent of EMPATH LAB SRL.

3.15. To report any problems, please contact us at the following e-mail address: hello@empath.ro.

4. WEBSITE ACCESS

4.1. Access on the website is done exclusively by accessing the public domain: https://www.empath.com.ro/.

4.2. By accessing and using https://www.empath.com.ro/, the User/Customer agrees to accept the terms and conditions presented on the SITE, the privacy policy and the cookiepolicy.

4.3. The User/Customer has limited access for personal use (viewing, information, placing online orders) to the https://www.empath.com.ro/and does not have the right to download, partially or totally modify the WEBSITE, partially or totally reproduce the WEBSITE, copy, sell/resell or exploit in any other way the WEBSITE for commercial purposes or for purposes contrary to the interests of EMPATH LAB SRL.

4.4. Communication with the Seller can be done through direct interaction with the Seller, or through the addresses mentioned in the "Contact Us" section of the website. The Seller is free to manage the information received without having to justify it.

5. MY ACCOUNT

5.1. Any User visiting the website https://www.empath.com.ro/,is over 16 years old and meets the legal requirements for the purchase of goods, can create an account.

5.2. By creating an account, the user can place an order much faster, as all his data is already entered. In addition, Users who have created accounts, by subscribing to the newsletter, can benefit from certain offers and promotional prices on products and other advantages communicated in writing by EMPATH LAB SRL.

5.3. By creating the Account, each User agrees to accept these terms and conditions and acknowledges the personal data processing policy and cookie policy and is responsible for the accuracy of the information provided and its updating.

5.4. To create an Account you will need to complete the following steps:

  1. Enter the following personal data: name, profession, e-mail;
  2. Enter a password to login later and confirm this password;
  3. Check the box regarding acceptance of the terms and conditions;
  4. Check the box regarding acknowledgement of privacy policy;
  5. You can also subscribe to our newsletter to receive information about special offers and promotional prices on products.
  6. After completing these steps, pressing the "Sign Up" button will direct you to a page that has the following message „Account verification required. Please check your email to find your unique verification link”. After the verification, your account will be activated.
  • In the account you can:
  • edit account information:name, email;
  • change your account password.
  • You can also see in your account the orders you have placed and details about other activities on the website https://www.empath.com.ro/such as the possibility to subscribe to the newsletter.

6. OBJECT OF THE CONTRACT

6.1.The object of the contract is the sale of the good(s) ordered on the website by the Buyer. The contract shall be deemed concluded at the time of acceptance by the Seller and transmission of the notification of dispatch of the Order.

6.2.The transfer of ownership of the product(s) ordered takes place when the order reaches the Buyer and when the Buyer pays the payment obligation.

7. ORDER

7.1.The Customer/Buyer may place Orders on the website, by adding the desired Goods to the shopping cart. Once added to the shopping cart, a Good is available for purchase to the extent that there is stock available for it. The addition of a Good to the shopping cart, without the completion of the Order, does not entail the registration of an order, nor the automatic reservation of the Good.

7.2. By completing the Order, the Buyer agrees that all data provided by the Buyer necessary for the purchase process is correct, complete and true at the time of placing the Order.

7.3. By completing the Order, the Buyer consents that the Seller may contact the Buyer, by any means available / agreed by the Seller, in any situation where itis necessary to contact the Buyer.

7.4. For details or questions about your order, please contact us at hello@empath.ro or phone number: 0754072913, Monday to Friday, during the working hours: 09:00-18:00 .

7.5.Cancellation of Order: In the following cases, the Seller may unilaterally cancel an Order, without the obligation for any party to subsequently claim damages from the other party:

  • the data provided by the Client/Buyer are incorrect or incomplete;
  • the transaction is not accepted by the Customer's card-issuing bank in the case of online payment;
  • the transaction is not accepted by the Customer's card-issuing bank in the case of online payment;
  • the Customer's activity on the website may cause damage of any kind to the Seller;
  • in the case of a suspicious transaction or a transaction declared suspicious by a banking establishment, institution or authority;
  • if there are other objective reasons.

The Customer/Buyer may cancel an Order:

when contacted by the company's representative, if for some reason he no longer wants the products ordered;

7.6. How to order: you can search on the website for the products you want by browsing the categories and subcategories that appear on the site.

To place an order online,you will need to select the products and quantity you want (using the up and down arrows) and add them to your cart by pressing the "Purchase Now"button.

To submit your order, the next step is to enter MY CART by clicking on the purple icon in the top right corner.

Here you will be able to see the full list of all the products you have selected to buy.

To proceed to the next step,you will need to press the "FINISH ORDER" button.

7.7.Completing your order: To register your order, you will need to enter your details. This gives you the option of logging in and creating an account.Depending on whether:

You have chosen the option of logging in:

Enter your email address and password and press the "Login" button.

You have to enter all your email, Payment info (Card Number, Expiration Date,Security code) and Billing address (Full Name, Street Address, City,State/Province, Zip/Postal Code, Country).

All fields with * are required.

You can add a Discount Code.

Then you have to check the "I have read and agree to the Terms and Conditions" box.

Then you press the "Place Order” button.

You can pay by card, immediately after placing your order you will be directed to a secure web page to enter your card details and make the payment.

At this point your order has been sent to us and you will be directed to the page where the following text "Thanks for placing your order. You will be receiving more information via email." appears.

You have chosen to order as a visitor:

7.8. Order confirmation: After sending your order to us, you will receive an email confirmation that we have received your order.

 8. PRODUCT PRICES, INVOICING AND PAYMENTS

8.1. We reserve the right to change product prices without prior notice. The purchase price printed on the invoice will be the same as at the time of order confirmation, representing the firm order.

8.2. Also, our company may display on the website products that benefit from promotional prices during a certain period of time and within the limit of available stock. Details of these promotional campaigns will be made public by posting them on our site in a separate section.

8.3. The prices displayed on the WEBSITE, which are cut off by a line, represent the old price of a product that is in a promotional campaign and currently has a lower promotional price.

8.4. Invoicing of purchased products is exclusively in EURO.

8.7. Tax invoices can be issued per natural or legal person. To issue an invoice per legal entity, please fill in all company details in the Invoicing section when placing your order.

8.8. In certain cases, our company may require the Customer/Buyer to pay part of the invoice value of the order in advance.

8.9.Payment for ordered products can be made: online by credit card. Please note the following:

  • Online with any Visa or MasterCard (payment through Stripe), the transaction fee will be 0%.
  • The Customer who will make the payment by card, immediately after placing the order will be directed to a secure web page to enter your card details and make the payment. The processing of the card data will be done exclusively on the payment provider's servers, which offer a fast, robust and secure transaction solution through SSL Security certificates. For more details about the payment platform, please visit its website and related policies.
  • In the case of online payment, the transaction will appear on the statement in the name of EMPATH LAB SRL. Also, any payment by bank card will be confirmed when the invoice is issued to the Customer/Buyer, until that time the order value will be blocked on the Customer/Buyer's account without being transferred to the Seller's account.
  • The Seller shall not be liable for any additional costs incurred by the Customer/Buyer as a result of bank card transactions (e.g.: currency conversion fee if the card issuing currency is different from EURO, other fees depending on each bank's policy,etc.), the Customer/Buyer being solely responsible.
  • If the online bank card payment was made by mistake, the transaction can only be cancelled by contacting an EMPATH LAB SRL representative by phone, and the amount can be refunded within 30 days after the order cancellation procedure has been completed.

8.10.On the website, EMPATH LAB SRL provides the opportunity to access monthly and annually membership options. For the monthly membership options the customers can choose between the Basic Membership that it is for the individuals and thePro Membership that can be ordered for Startups. On the other hand, for the annually membership, customers can choose between the Lite Membership (for individuals), the Pro Membership (for Startups) and the Enterprise Membership(for big companies).

 10. PRIVACY

10.1.EMPATH LAB SRL is a personal data controller and will keep the data you provide confidential: name, surname, email, phone number, billing address, company, if applicable. At the same time, the Seller will ensure the security of the data provided and will take technical and organisational measures for their efficient management, strictly for the purposes stated in this contract.

10.2. The data are processed for the following purposes:

  • Order registration and confirmation
  • Issuing the invoice and verifying payment

10.3. To know more details about the processing of personal data and your rights, please refer to the Personal Data Processing Policy and the Cookies Policy.

11.LIABILITY

11.1. By creating and using the Account, the User/Purchaser assumes responsibility for compliance with the present provisions, for maintaining the confidentiality of the Account data (user and password) and for managing access to the Account,and, to the extent permitted by applicable law, is responsible for the activity carried out through his/her Account.

11.2. By creating the Account and/or using the Content and/or placing Orders, the Customer/User/Buyer expressly and unequivocally accepts the Terms and Conditions of the Site in the latest updated version that is communicated on the Site, existing at the date of creating the Account and/or using the Content and/or placing the Order.

11.3. The Seller reserves the right to periodically update and amend the Site Terms and Conditions to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements. The document shall be binding on Customers/Users/Buyers from the time of posting on the Site. In the event of any such changes, we will post the amended version of the Document on the Site, so please check the content of this Document periodically.

11.4. Customers/Buyers assume full responsibility in case of disclosure of personal data to third parties, our company cannot be held liable in case a Customer/Buyer is harmed in any way by a third party claiming to be a representative of the Seller or to represent its interests.

11.5. The following actions on the website, its content or on the EMPATH LAB SRL will be considered as an attempted fraud:

  • accessing data of any kind of a User/Customer/Customer by using an account or by any other method;
  • altering or modifying the content of the website or any correspondence sent by any means of communication by EMPATH LAB SRL to the User/Customer/Customer;
  • affecting the performance of the server running the https://www.empath.com.ro/;
  • accessing or disclosing to any third party who does not have the necessary legal authority, any content posted by EMPATH LAB SRL to the User/Customer/Customer, when the latter is not the legitimate recipient of the content;
  • In any of the above situations, EMPATH LAB SRL reserves the right to refer the matter to the competent authorities. Fraud and attempted fraud shall be punishable under the criminal law in force, and the injured parties may claim compensation for moral or pecuniary damage in court, as appropriate.
  • Also, in the case of suspicious or declared suspicious transactions, at the request of any public authority, authorized institutions, partner banking establishments, the Seller is obliged, and the Customer/Buyer agrees, to communicate personal data.

 15.DISPUTES

15.1. This contract is subject to Romanian law. Any disputes arising between the Seller and the Users / Buyers shall be settled amicably or, if this is not possible, the disputes shall be settled by the courts provided for by civil law.

 16. CONTACT

16.1. For any details or questions about EMPATH LAB SRL, products or orders please contact us at the e-mail address: hello@empath.roor by phone: 0754072913, from Monday to Friday, during office hours: 09:00-18:00.